Acceptable Use Policy

Introduction

This Acceptable Use Policy ("Policy") outlines the prohibited uses of the Viewlix service. By using our service, you agree to comply with this Policy. We reserve the right to suspend or terminate your access to our service if you violate this Policy.

Prohibited Activities

You may not use our service to engage in, foster, or promote illegal, abusive, or irresponsible behavior, including but not limited to:

• Unauthorized Sharing: Sharing your account credentials or playlist URL with others. Accounts are for personal use only. Re-streaming or re-broadcasting our content is strictly prohibited.
• Server Abuse: Attempting to overwhelm our servers, interfering with our network, or using bots/scripts to access our service.
• Illegal Content: Using the service to transmit, distribute, or store material that violates any applicable law or regulation.
• Copyright Infringement: Using the service in a manner that infringes on the intellectual property rights of others.

Account Suspension & Termination

We monitor our network for suspicious activity. If we detect that a single account is being accessed from multiple IP addresses simultaneously (indicating account sharing), or if we detect abuse of our servers, we reserve the right to:

• Temporarily suspend your account pending investigation.
• Permanently terminate your account without refund.
• Report illegal activities to appropriate law enforcement agencies.

Reporting Violations

If you become aware of any violation of this Policy, please report it to us immediately at .

Specific Examples of Violations

To set clear expectations, the following are concrete examples of conduct that violate this Policy. The list is illustrative, not exhaustive.

• Reselling our service as your own, under a different brand, or via a third-party marketplace, without an explicit reseller agreement signed in advance.
• Posting your credentials publicly on forums, Telegram groups, Reddit threads, social media, or any pastebin-style site, even briefly.
• Using automated tools (curl loops, scripts, channel-scrapers, bots) to repeatedly probe our endpoints, enumerate channels, or extract metadata for redistribution.
• Operating restream servers that take our feed and rebroadcast it to additional viewers — whether commercially or for free — using your single-user credentials.
• Public viewing in commercial premises (pubs, hotels, gyms, hair salons, waiting rooms) using a domestic-tier subscription. Commercial use requires a separate licensing arrangement and is not covered by any standard plan.
• Sharing M3U URLs or Xtream Codes with anyone outside your immediate household.
• Attempting to bypass connection limits by spoofing user-agents, rotating MAC addresses, or fragmenting playback sessions.
• Filing fraudulent chargebacks after receiving the service successfully — this is treated as both a policy violation and as fraud.

Detection & Enforcement Process

Our enforcement is graduated rather than punitive. Most cases of suspected sharing involve either a confused customer or a household with more devices than their plan covers, and a quick conversation usually resolves it.

• Stage 1 — soft signal: if our connection logs show simultaneous logins from geographically inconsistent IP addresses (e.g., London and Manchester at the same time), the account receives an automated warning email. No action is taken on first signal.
• Stage 2 — manual review: a repeated soft signal triggers a manual review by our support team. We may message you on WhatsApp to ask whether you intend to upgrade to a multi-connection plan, switch to a tighter plan, or rotate credentials because they may have leaked.
• Stage 3 — temporary suspension: if the pattern persists after manual review, the account is suspended pending a response. You can lift the suspension by replying to the support thread within 7 days and confirming the device usage matches your plan.
• Stage 4 — permanent termination: reserved for confirmed commercial use, restreaming, evidence of credential publication, or fraud (chargeback after service rendered). At this stage no refund is issued and the account record is retained for our internal anti-fraud purposes.

VPNs & Privacy Tools

We do not object to legal use of VPNs or privacy tools while accessing the service — many of our customers in the UK use a VPN specifically to bypass ISP throttling that affects streaming traffic in the evenings, and that is a legitimate use. However, VPNs that anchor in jurisdictions where our service does not operate, or that are used specifically to circumvent geo-restrictions on third-party content, are subject to the same policy as direct geo-evasion attempts. If in doubt, message support and we will confirm whether your specific configuration is acceptable.

Changes to this Policy

We may modify this Acceptable Use Policy at any time. Any changes will be effective immediately upon posting. Your continued use of the service after any such changes constitutes your acceptance of the new Policy.